General Introduction
O2B understands the importance of keeping the information about you that you entrust to us confidential and secure (“Customer Information”). The information we collect may include your personal information, in other words information capable of identifying you as a particular individual, such as your name, phone number, email address, shopping preferences. We therefore make it our highest priority to ensure that we look after your Customer Information and use it responsibly. By visiting our website you accept and consent to the collection, storage and processing of your Customer Information as described in this Privacy Policy.
Who Controls your Customer Information?
Customer Information collected by us is controlled by owners2buyers with its registered office at [Company address] (“Website”). Customer Information collected by Us is stored on a central database hosted by [add name of server host (check with the website developer)].
What Personal Information do we collect and how?
We Customer Information supplied by you and uses it to provide you with a dynamic, personalized and secure service to offer you a truly rewarding online experience. Although in certain instances, we will require you to provide us with your Personal Information, for example, to enable you to set up an account with us or purchase services (and we will make it clear to you at the time what we need from you), you can visit many pages on our website without the need to supply any Personal Information. All personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
O2B may collect Personal Information about you:
1- When you register an account.
2- When you participate in competitions, questionnaires and surveys;
3- When you contact us via implicit data capture measures when you visit the website, - Such as
studying which pages you read the most and through the use of cookies; and
4- when you provide certain content to Us, for example testimonials and customer reviews.
Examples of Personal Information we collect in each case are:
Registration Information: You provide us with your password, email address, mobile phone
number, city & area when you register an account on the Website
Purchaser Information
All credit/debit cards’ details or information will be collected but is NOT, stored, sold, shared, rented or leased to any third parties. We have outsourced the security of our customers credit card details with our payment gateway provider PayMob.
Refund Policy
Given that O2B’s role and purpose from creating the website owners2buyers is to connect owners of property willing to sell or rent it to other Users who seek to buy or lease property, and since our fees are paid for the sole purpose of using our website and database, we, therefore, have a no refunds policy.
Contacting us
When you contact Us by email you may provide Us with your Personal Information for example, name, email address etc.
Implicit data capture
In addition to the information which you may volunteer to Us, certain Customer Information is automatically collected when you visit the Website via tracking technologies employed by us from time to time such as cookies, flash cookies, web bugs, javascript. These collect Customer Information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for products and onsite activity. The information collected by cookies and other tracking methods placed by us is anonymous and does not contain your Personal Information but will simply identify you as a specific number by reference to your hard drive. If you are a wireless User and gain Internet access via a mobile phone you should contact your wireless provider to find out if they collect Personal Information about you.
Implicit data capture
The Website uses cookies (small text files containing a unique identification number). Types of
cookies include:
(1) Session Cookies: used to maintain something called session state. Session cookies are
required for the website to function but are not used in any way to identify you personally.
(2) Permanent Cookies: when you visit the Website, we will assign a permanent cookie on the
hard drive of your computer. You can view these by looking in the cookies directory of your
browser installation. As the name implies, permanent cookies last for a long time and each time
you visit our website you send us a copy of them allowing us to identify you from visit to visit. For
instance, if you were looking at apartments for rent in a certain neighborhood or district the last
time you were on the Website and the next time you visit us we have an apartment that meets
Your requirements, this cookie enables Us to recognize You, so that We can show you this
apartment. The aim is to enhance Your experience whilst on the Website and make sure You
don’t miss out on great deals. Cookies do not contain any Personal Information such as Your
name, address, email address, or telephone number, but simply a unique identification number
that identifies Your computer to us.
Third party tracking devices
We may carry advertising relating to third parties on our Website. This advertising is served either directly by third party advertisers or on their behalf by advertising network companies. These advertisers or advertising networks may place cookies, action tags or other tracking devices on Your hard drive to assess the effectiveness of their ads. They may aggregate information about Your visits to the Website and other websites retrieved via such cookies with other information that You may have provided directly to the relevant advertiser or ad network. This Privacy Policy does not cover the use of cookies and other tracking devices by third parties. This will be covered by that third party’s privacy policies and practice.
Opting out
Although You cannot block "session" cookies as they are required for the Website to function properly, You can configure Your Internet browser so that it can reject both "permanent" and "third party" cookies. How You do this will depend upon the Internet browser You use.
Information from other sources
We may receive information about You from other sources such as, but not limited to, credit reference agencies to guard against fraud or address and delivery information from third parties engaged for record correction purposes.
How do we use your Customer Information?
We will use your Customer Information for a number of different purposes including:
1 For registering Your Account.
2 For responding to your queries.
3 For improving your onsite experience and providing you with information about products and
latest listings; and
4 For internal operations and analysis.
Registration
We will use the information that You provide when you register as a member on the website to set up and maintain Your account on the Website. We will send you a confirmation email notifying you that Your account has been set up.
Responding to communications
We may use your Customer Information to respond to any queries We may receive from You such as, but not limited to, problems logging on, navigating the Website or accessing Your account. In order to address Your query, You may be contacted by email, over the telephone, or other communication method by a member of one of our customer services teams. We may contact You via email, phone or other communication channel to respond to suggestions You may send to Us.
Improving your experience
We use the information gathered from your permanent cookie file (see Cookies above) in
conjunction with other Customer Information provided by You, so that We can create a more
effective website by assessing content and traffic flows on the site. We use this information to
provide you with a more personalized experience on the website, help you to navigate the site
effortlessly and to display particular listings that we believe may be of interest to you.
When you register Your account, We may use your Customer Information to contact you with
details of new listings that We think will be of interest.
Internal administration and fraud prevention
We may also use Your Customer Information for internal administration, analysis and quality assurance purposes, including fraud prevention.
Website Security
SSL (Secure Socket Layer) security is enabled on the website for the data protection.
Who do we share your information with and why?
We will only share your Customer Information with its carefully selected third party partners and providers as necessary for business administration, customer delivery, marketing and operational, analytical or other purposes as set out below. We will also share your Customer Information with other Users who will seek to contact you regarding listings you have listed, or ads you posted while seeking a property for lease or sale.
Third party suppliers
O2B engages third party partners. To the extent required to perform such functions on our behalf,
these companies may process your Customer Information. Such functions include, online
payment solutions, processing purchases and providing associated information, delivering
products and services, providing search results, communicating with You, including providing
customer service, via telephone, email, post or otherwise and for promotional activities. We may
also share your Customer Information with third parties for the purpose of data analysis, quality
assurance (including fraud prevention).
Various pages on our website contain links (including via ads) to third party websites. Once you
have exited our website via such a link, any further data you provide will be collected by or on
behalf of the third party responsible for that website and therefore subject to the privacy policy
and practices of that third party rather than to this Privacy Policy. We shall not be responsible for
any third party’s use of your Customer Information.
To the extent that any third party has access to your Personal Information to provide functions on
our behalf, their use of this information will be limited solely to providing those functions and for
no other purpose. Any Personal Information processed by Us will be in accordance with the terms
of this Privacy Policy or similarly stringent conditions and as permitted under applicable data
protection laws. We place contractual restrictions on our non-group third party partners who
receive your Personal Information, to ensure that they use this in accordance with this Privacy
Policy and applicable data protection laws.
Third party vendors, including Google, show O2B ads on sites on the internet. Third party vendors,
including Google, use cookies to serve ads based on a user's prior visits to our website. Users
may opt out of Google's use of cookies by visiting the Google advertising opt-out page.
Compliance with laws and regulations
We may disclose your Personal Information to official bodies and/or Our legal advisers, as far as we believe necessary (i) to comply with relevant laws, orders or regulations, (ii) to enforce our Terms of Service or other contractual agreements and (iii) to protect the property and other rights of O2B, its group companies, customers and others (for example, in any way relating to protection against fraudulent activities).
How can you control your Customer Information?
O2B understands that it is important that you have control over your Customer Information. You can view and change Your account settings and information, including your contact email address by visiting the My Profile section in My Account on the website. In particular, if you do not want to receive special offers and promotional communications from Us, You can set your preferences to opt out via My Account or by using the unsubscribe link at the bottom of emails you receive from us.
Changes to this Privacy Policy and Website Policy
O2B may amend this Privacy Policy from time to time and will display the revised Privacy Policy on our Website. O2B encourages you to frequently review the Privacy Policy for any modifications.
CONTACTING O2B
You can contact the O2B team at [add email] and we will make every effort to reply to your query as soon as possible.
GOVERNING JURISDICTION
This Legal Notice shall be governed by and construed in accordance with Egyptian law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of the Egyptian courts.
FURTHER INFORMATION
If you have any questions relating to our Privacy Policy please contact us at: [add email]